Frequently Asked Questions   General  How does iSendit's service work? You begin by transferring your recipient list and document. Then, choose details such as the date and time for your broadcast to begin, preview your message, and submit your job. Afterwards you can... (more...)  What is iSendit? iSendit is an easy-to-use secure Web Portal that you to create and send communications via fax, voice, or email. It takes less than five minutes to initiate a communication... (more...)  What services does iSendit offer? iSendit provides a full suite of web based communications services that empower your organization to send hundreds or thousands of personalized communications using broadcast fax, voice mail, or email.  (more...)  How do I pronounce iSendit? You pronounce iSendit as though it is three words: I Send It. (more...)  Is iSendit’s web communications platform automated? Yes. Totally automated!  (more...)  How do I signup for iSendit's Services? Signing up for iSendit services is fast and easy. Fill out the account form, provide a credit card, and within 1 business day, your account is ready to use.  (more...)  What are iSendit's hours of operation? iSendit's services are available 24 hours a day 7 days a week. Our customer service is available from 9:00am to 5:00pm Eastern Time, Monday through Friday... (more...)  How do I begin using iSendit's services? Simply complete the information on our Contact Page. We will immediately email you a one page Account Application and Credit Card Authorization form. Simply fax the completed form back to us. Upon our acceptance of your account... (more...)  Will I need to download any special software to use iSendit? No, you do not need any special software to use iSendit. You do not need to download any software in order to use our service. iSendit enables you to use your existing... (more...)  How much money can I save when I use fax broadcasting? Compared to traditional mail, fax broadcasting, or faxing a personalized document to everyone, is significantly faster, easier and frequently much less expensive... (more...)  What is Fax Broadcasting? Fax Broadcasting enables you to send high priority communications to many people at the same time. Send faxes to customers, vendors, and contacts you know. (more...)  What are the differences between empowered (self-services) and iSendit's Managed Services? iSendit empowers you with a self-service ability to schedule and launch your fax broadcasts using our web portal.  (more...)  What is iSendit's Fax Broadcast service? iSendit's Fax Broadcast service empowers you to quickly fax high volume personalized documents to targeted recipients. You use iSendit’s web portal to securely transfer a document and recipient list to our system... (more...)  How does iSendit’s Fax Broadcast Service work? iSendit’s service is fully automated using a proprietary process control system. You are fully empowered to use iSendit’s service anytime. After you login, you: 1. Upload your document 2. Assign your document to... (more...)  What are the technical requirements to begin using broadcast faxing? No special software is needed to use our services.  (more...)  Why can’t I do it myself? When would I need iSendit? iSendit’s ASP platform gives you both features and control without any of the technical overhead.  (more...)  Can faxes be sent internationally? Faxes can be sent internationally, special pricing applies (more...)  Can I provide project and descriptions for my job? Yes, you can provide project ids and descriptions for each job you create. (more...)   Documents  Can I merge complex information into a fax document? Yes, iSendit's service includes the ability for you to create a Complex Merge that leverages the built-in mail merge capability of Microsoft Word.  (more...)  How can I submit my document for fax broadcast? Typically, you submit documents for fax broadcasts through iSendit's secure web portal.  (more...)  Can I personalize my fax broadcast documents? Yes. There are two personalization methods for the fax channel.  (more...)  What document file formats can be accepted by iSendit's Fax Broadcast service? iSendit’s automated service can accept Microsoft Word, PDF, HTML, RTF and plain text documents.  (more...)  How do I know what my fax (proof copy) will look like before I send my fax broadcast? iSendit offers a unique True Preview(sm) capability.  (more...)  What happens to the fax header that is inserted by my fax machine when I fax iSendit my document for fax broadcast? iSendit’s process control system will automatically crop the top the fax header from every page that you fax to us.  (more...)  How is each fax document personalized? We personalize your document by placing the recipient’s name in the banner or header section of your document.  (more...)  Can I merge information into my communication? Yes. iSendit supports two kinds of merge: Simple and Complex.  (more...)  Will iSendit's name show up anywhere on my document? No. We do not add iSendit's name or any other information, other than basic personalization, to your fax content. (more...)  Will other advertisements or messages appear in my faxes? No. We do not add any advertisements to your fax.  (more...)  How does iSendit track different jobs that I submit? Every broadcast that is submitted to us is assigned a document id number.  (more...)  Does iSendit guarantee results from my communication job? No, we do not guarantee any results from your broadcasts.  (more...)   Scheduling  How long does it take to send a one-page fax? Transmission times vary depending upon the document content, the destination, fax machine, and the receiving line quality.  (more...)  How much lead time is needed in order to send a fax broadcast? None! Our systems are totally automated for your convenience. (more...)  Can broadcasts be sent at any time? Yes. You can schedule your broadcast to begin transmitting at the date and time of your choice. (more...)  Are faxes time-zone sensitive? You can specify the time zone you are in in order to launch a fax.  (more...)  Can I Block recipients from receiving communications during certain times of the day? Yes, by default, we do not block any times for your communications.  (more...)  How many retries does your system perform? iSendit automatically retries each fax phone number up to 3 times at 15 minute intervals.  (more...)  What happens to my fax if there’s a busy signal? iSendit automatically retries each fax phone number up to 3 times at 15 minute intervals. (more...)  Can I cancel a job? Yes, if you contact our customer care or technical support before the broadcast has begun you can completely cancel a job. (more...)   Database  Can iSendit provide a recipient list? iSendit can assist your recipient list compilation requirements.  (more...)  How do I maintain my fax recipient list? iSendit enables you to use MS Excel or your in-house software to create and maintain your fax recipient lists.  (more...)  What is the maximum number of recipients per database? Each iSendit account can hold up to 999 lists and each list can hold up to the maximum number of recipients that can be held in an MS Excel worksheet (up to 128,000). (more...)  How does someone who does not want to receive any more communications from me get himself or herself removed from my recipient list? iSendit provides an optional service which provides your recipients with an automated method for removing themselves from your recipient list. (more...)  What if duplicate recipients are in the database? iSendit automatically removes duplicates from your recipient list. (more...)  Is my database confidential? Yes, your database is 100% confidential.  (more...)  Will iSendit manage and maintain my lists or database? iSendit gives you the ability to manage and update your own recipient lists. (more...)   Pricing  How does iSendit charge? iSendit charges by the minute, rounded to the nearest one-tenth of a minute. Users that frequently send the same type of page for different broadcasts may also qualify for a "Page" rate. (more...)  How much does it cost to send a fax broadcast? A typical 1 page communication to 1,000 recipients would cost between $80-160. (more...)  What are iSendit’s rates for sending fax broadcasts? Please see our Price Schedule for additional information.  (more...)  What payment options are available? iSendit provides several options for payment.  (more...)  Does iSendit offer a volume discount? iSendit's may offer volume discounts on an individual case basis. (more...)  Am I charged for failures or retries? iSendit does not charge for busy and unanswered calls (more...)  Does a merge cost extra? iSendit's basic fax personalization service is provided for no additional charge. (more...)  What methods of payment do you offer? iSendit accepts all clients on a credit card.  (more...)  When do you charge for a job? iSendit may charge for work prior to or after each job completion. (more...)  Do I have to commit to a long-term agreement? No, Once you sign-up, you may cancel your account at anytime. (more...)   Reporting  What types of reporting does iSendit provide? iSendit provides web-based online real-time reporting of delivered and undelivered faxes.  (more...)  How will I know if my faxes were delivered? iSendit's web portal provides up to 30 days onscreen reporting for all of your web jobs completed.  (more...)   Security  Is iSendit’s web communications platform secure? Absolutely. iSendit utilizes the same SSL (secure Sockets Layer) technology used by banks. (more...)   Privacy  Will any of my recipient list information be sold or reused? No. As stated in our Terms of Service, we do not resell or provide any third party the data contained in your recipient list or information content.  (more...)  What are iSendit's confidentiality policies? iSendit will keep all client information completely confidential.  (more...)  Who has access to my recipient lists? After you have logged in, you can access your recipient list from iSendit's secure web portal.  (more...)   Legal Issues  What are the legal issues surrounding fax broadcasting? There are regulations in the United States, Canada and other countries that regulate the sending of faxes. (more...)

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